We always seek your satisfaction and in case we are unable to deliver what was promised, we allow you to have a refund.
Refunds are handled by the payment processors, we don't have any mechanism to return your money directly to you.
You need to contact the Opencart.com support in case you purchased from Opencart.com, the support team will refund you.
We don't ask any questions , you can simply apply for refund and get a refund. We apologize for any inconvenience.